Payment Policy
Accepted payment methods, currencies, charges and how card payments are processed.
Operator: NEONVAULT LTD, company number 00000000, 1 Example Street, London, United Kingdom, EC1A 1AA.
Accepted payment methods
We accept Visa and Mastercard debit and credit cards. Payments are processed by Stripe Payments Europe, Ltd. / Stripe, Inc. on a PCI DSS Level 1 certified platform. Where your bank requires it, payments are authenticated with 3-D Secure (Verified by Visa / Mastercard Identity Check).
Currency and charges
All prices and charges are in USD. The final amount, including any delivery charge, is shown on the checkout page before you pay and on the Stripe payment page. NeonVault does not add surcharges for card payments. Your card issuer may apply its own currency conversion or foreign transaction fees.
Card data security
Your card details are entered directly on Stripe's secure payment page and never reach NeonVault's servers. We receive only a payment reference, the card scheme and the last four digits, which appear on your receipt. Card data is never stored, sold or shared by NeonVault.
Statement descriptor
The charge appears on your card statement with a descriptor referencing NEONVAULT LTD and NeonVault. If you do not recognise a charge, email payments@neonvault.art before contacting your bank so we can resolve it quickly.
Refund timing
Refunds are always returned to the original card. Stripe releases them immediately; card issuers typically post them within 5–10 business days.
Questions about card payments
Dedicated contact for card payment questions: payments@neonvault.art, +44 20 0000 0000 (Monday to Friday, 09:00–18:00 (UK time)).
